Our Quality Policy
Our company’s quality policy is based on “customer satisfaction”. The main purpose of our company is to provide services in accordance with the high standards and technical conditions set.
In order to maintain customer satisfaction, it is evaluated whether the customer conditions are met or not and the changing expectations of the customers are announced to the employees. We provide the highest quality and professional service to our customers with our employees within the scope of personnel and student transportation. “The happiness of the employees” is the most important requirement in our company to ensure customer satisfaction. Decisions are taken by taking the opinions of the relevant employees and in line with the “participation” principle. It is ensured that individuals are equipped with sufficient knowledge and skills to undertake responsibilities and responsibilities related to their positions. It is aimed to have an environment where everyone takes their own role and is happy with what they do. Although the responsibility belongs to individuals, group work is also encouraged and group success is evaluated above individual success. In order to increase the competitive power of the company in the markets, a “cost conscious” attitude is adopted and importance is given to how to save. In line with all these principles, our company constantly strives to reach a better level than it is currently.
As Iltur Travel Tourism, it focuses its services on the maximum benefit of its customers by aiming to achieve the desired high quality within the scope of quality management standards and to reach high standards in terms of transportation service. You should know that our company, which acts with the ideal of being a brand with the highest standards of quality, continues its activities by adopting the following policies.
As Iltur Seyahat Turizm, our Quality Management Policy is primarily focused on our customers. We aim to meet the needs, expectations and needs of our customers and other interested parties (partners, staff, suppliers, society) in a more complete and comprehensive way through the continuous quality improvement of our products and services. In addition to these, Iltur Seyahat Turizm targets the following.